Frequently Asked Questions
Find answers to common questions about our services.
General
What areas do you serve?
We currently serve the entire Dallas-Fort Worth metroplex, including Dallas, Fort Worth, Arlington, Plano, Frisco, McKinney, Irving, Garland, Grand Prairie, Denton, and surrounding cities.
What types of properties do you manage?
We manage single-family homes, duplexes, triplexes, condos, townhouses, and small apartment buildings (up to 50 units). We also handle commercial properties on a case-by-case basis.
How is Innogage Properties different from other property management companies?
We leverage AI technology across every aspect of property management — from pricing optimization to predictive maintenance to automated communications. This means faster response times, better pricing, and lower vacancy rates.
For Property Owners
How do I get started?
Start with a free property assessment on our website. We'll analyze your property, suggest optimal rent pricing, and present a custom management plan. The entire onboarding process typically takes 1-2 weeks.
How and when do I get paid?
Owner distributions are processed on the 15th of each month via ACH direct deposit. You can view real-time financials through your owner portal at any time.
What reports do I receive?
You receive monthly owner statements with detailed income and expense breakdowns, plus year-end 1099-MISC tax documents. All reports are accessible 24/7 through your owner portal.
What happens if a tenant doesn't pay rent?
We follow a strict collections process: automated reminders before due date, late notices after the grace period, and if necessary, we coordinate the entire eviction process with qualified attorneys.
For Tenants
How do I pay rent?
You can pay rent through our tenant portal using ACH bank transfer (lowest fees) or credit/debit card. You can also set up autopay for hassle-free monthly payments.
How do I submit a maintenance request?
Log into your tenant portal, click 'Submit Maintenance Request,' describe the issue, upload photos, and submit. Our AI system will categorize and prioritize your request, and you'll receive real-time status updates.
What if there's an emergency?
For emergencies (water leaks, no heat/AC, fire damage, security issues), submit a request through the portal marked as 'Emergency' or call our 24/7 emergency line. We respond to emergencies within 1 hour.
Still have questions? Contact us